Agents

Agents are licensed and certified in chemical spray by the State of Arkansas

Our Agents Are Highly Trained And Certified

 

All agents participate in a 40 hour training class which includes: Jenna’s Act, map reading, offensive /defensive driving, Workers Comp Safety Instruction, as well as conduct and interaction with obedient, as well disobedient inmates. ISC also has required employees to participate in a DOT compliant Safety Meeting which challenges them in their on and off driving times and how to adjust to the constant changing road.

Agents are licensed and certified in chemical spray by the State of Arkansas.

Agents are certified in CPR and basic first aid by the American Red Cross of Arkansas, given a Psychological evaluation, and 40 hrs of classroom training in proper handling of male/female inmates and juveniles.

Two agents per transport van.

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40 Hour Training Class

Jenna’s Act, map reading, offensive /defensive driving, Workers Comp Safety Instruction, conduct and interaction with obedient and disobedient inmates

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CPR & First Aid Trained

Agents are certified in CPR and basic first aid by the American Red Cross of Arkansas, given a Psychological evaluation, and 40 hrs of classroom training in proper handling of male, female, and juvenille inmates.

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Chemical Spray Licensed

Agents are licensed and certified in chemical spray by the State of Arkansas. Our agents carry no firearms or sticks, only chemical spray

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ICS uses a proprietary mapping system

The mapping system makes us who we are today by arriving on time and delivering on time. Operated 7 days a week/24 hours a day/365 days a year.

 

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DOT Safety Training

ISC also has required employees to participate in a DOT compliant Safety Meeting which challenges them in their on and off driving times and how to adjust to the constant changing road

Policies and Procedures

1. All agents report to duty in full uniform and professional groom.

2. All agents have uniform inspection done by management prior to assigned transports.

3. Both agents secure all paperwork and materials for transports.

4. Both agents perform van readiness/inspection forms of equipment (i.e. jumpsuits, hardware, emergency equipment, first aid kits, GPS system and cleanliness, etc).

5. Both agents perform transport van maintenance forms. Be sure to answer all questions.

6. All agents wear seat belts at all times during transport van use.

7. All agents follow all state and local laws pertaining to highway and safety laws (i.e. speed limits).

8. All agents will properly use seat belts on all passengers during transport at all times.

9. Upon arriving at facility to pick-up inmate, agents enter the secure area for vehicles and secure transport van after removing proper equipment (i.e. hardware, jumpsuits and paperwork on inmates to be transported).

10. Agents enter facility, receive custody of inmate and perform all required paperwork.

11. Once custody is transferred to Inmate Services, no eyeglasses, contacts, false teeth or headgear shall be permitted.

12. Agents place orange jumpsuit on inmate; all footwear worn by inmate is without shoe strings, Agents then have inmate sign proper documents for transport.

13. Agents then place belly chains, handcuffs and leg irons on inmate.

14. All personal property belonging to inmate is searched and recorded by Agent, including articles of clothing removed at the time of search.

15. Agents only transport inmate, legal papers, clothes and any prescription medication that clearly states the inmates’ name and dosage requirements. All other items will not be transported (i.e. food, radios, TV’s, etc.).

16. Inmate’s clothes along with other allowed items are placed in plastic bag and marked with inmates’ name on bag.

17. If inmate has money, agent counts money with inmate to assure the amount and places in bag marking the amount on the bag and inmate must sign all the appropriate areas on the bag. Cash amounts over $25.00 must be in the form of check.

18. Agents clearly explain all rules and conduct of the transport van clearly to the inmate, in which all inmates will adhere to at all times.

19. Agents take inmate and personal property to the transport van.

20. Agents secure inmate in transport van and properly place seat belt on inmate.

21. Agents secure all personal property in rear of transport van in the locked container.

22. During all transports, one agent stays with the van at all times, including restroom breaks, meals, etc.

23. During restroom breaks, only one inmate at a time will be allowed out of the van. Agent that is not driving will secure all areas prior to removing inmate from van. Agent will escort each inmate back and forth, one at a time.

24. Upon arriving at inmates’ destination, Agents enter secure area, remove personal property and then removes the inmate from the transport van.

25. Agent and inmate proceed to the receiving area of that facility and Agent transfers custody to the proper agent on duty.

26. Once custody is completed, Agent has the inmate verify all personal property and money and sign all appropriate paperwork.

27. Agent removes leg irons, belly chains and handcuffs.

28. Agent removes orange jumpsuit.

29. Agent then returns all paperwork, hardware and jumpsuit back to the transport van and secures in appropriate areas.