Dealing with the bureaucracy of a correctional facility can feel like a full-time job. Whether you are trying to set up a weekly phone call or send a quick message, the first hurdle is always the same: getting on the approved contact lists. If you aren't on that list, your calls will be blocked, and your messages will never arrive. It is a strict system designed for security, but for families, it often feels like an unnecessary wall between them and their loved ones.
Setting up these connections isn't a one-size-fits-all process. The rules change drastically depending on whether your relative is in a federal facility or a state prison. You'll likely deal with third-party software, background checks, and specific forms that must be filled out exactly right. If you make one mistake on a form, you might find yourself waiting weeks for a rejection notice before you can try again.
Navigating Federal Prison Communication (BOP)
If your contact is in a federal facility, you are dealing with the Federal Bureau of Prisons (BOP). Their system is governed by strict program statements, specifically P5265.13, which dictates how electronic messaging works. You won't find a simple "add friend" button here; it's a formal process.
For electronic messages, the BOP uses two main tools. First, there is TRULINCS, which is the internal system inmates use to send messages. Then there is CorrLinks, the web-based side that allows people in the community to communicate. To get started with CorrLinks, you have to create an account and purchase email credits. But remember, you can't just find an inmate and start typing; the inmate must first send a request, and you must accept it.
The paperwork is where most people get stuck. Inmates have to fill out the "Inmate Agreement for Participation in TRULINCS Electronic Messaging Program" (Form BP-0934) to give their consent. To actually add you to their list, they use the BPA1054 TRULINCS Email Contact Request Form. This form is notoriously detailed and only allows for two contacts per page, so they have to be strategic about who they prioritize.
When it comes to phone calls, the BOP allows up to 300 minutes a month. Each call is capped at 15 minutes. A critical rule to remember: three-way calling is strictly prohibited. If you try to patch in another family member, the inmate could face disciplinary action. Most calls can be placed between 6:00 a.m. and 11:30 p.m., but always check the specific facility's hours.
State Prison Systems: The Arizona Example
State systems vary wildly, but many outsource their technology to private companies. In Arizona, for example, the Arizona Department of Corrections relies heavily on Securus Technologies. This changes the experience from a government form to a digital subscription service.
In these facilities, messaging often happens via "e-stamps." These are essentially digital credits-you might spend $5 for 20 stamps or $20 for 90. There is also a feature called Text Connect, which allows for instant texting via tablets. These messages are limited to 160 characters, making them more like a quick check-in than a long letter. However, just like the federal system, these text contacts must be approved before the first message can be sent.
The approval process in state systems often involves a background check. In Arizona, an adult wanting contact must complete an online visitation application. This involves a criminal history check fee of $25, which is processed through vendors like GTL, JPay, or Keefe. While the background check is conducted annually, the fee is typically only charged once.
| Feature | Federal (BOP) | State (Arizona) |
|---|---|---|
| Primary Platform | CorrLinks / TRULINCS | Securus / GTL / JPay |
| Approval Method | BOP Forms (BP-0934, BPA1054) | Online Application & Background Check |
| Call Limits | 300 mins/month (15 min max) | Up to 3 calls/day (15 min max) |
| Messaging Style | Email-based | E-stamps and Text Connect (SMS style) |
| Approval Cost | Generally no fee for listing | $25 Background check fee |
Using Third-Party Communication Platforms
Many facilities now use a handful of dominant tech platforms to manage their contact lists. Understanding which one your facility uses will save you hours of frustration. One common platform is GettingOut. To add a contact here, you log into your account, go to the "Contacts" tab, and find the individual. Interestingly, the process often starts with a visit request; once the inmate accepts that request, they are automatically added as a contact.
Another player is ConnectNetwork. Their process is more direct: you sign in, add the specific facility, and then add the inmate using their booking number or legal name. You then purchase credits to send and receive messages. Some facilities allow inmates to print these messages, while others keep them strictly digital.
Then there is CorrLinks Text Chat. This is different from the standard CorrLinks email. Not every inmate has access to the chat feature, even if they can use the email system. To use it, you still need a standard account and a funded balance, but the interaction is more immediate.
Common Restrictions and Pitfalls
Getting on the list is only half the battle; staying on it is the other half. In federal prisons, the Warden has the final say on who can be on a contact list. They can deny a request if the person has a history of threatening institutional security or the public. If an inmate is under investigation for abusing the messaging system, their access can be revoked entirely.
A common misconception is that legal communications are private. While you might add an attorney to a contact list, the BOP explicitly states that electronic messages via TRULINCS are not treated as privileged communications. They are monitored by trained staff. If you need absolute privacy for legal matters, electronic messaging is not the way to do it.
For those on the outside, these platforms usually offer a way to protect your own privacy. For instance, on CorrLinks, you can block an inmate entirely or even block every inmate at a specific facility if you are being harassed. This is a vital tool for those who may have had a falling out with the incarcerated person.
Support for Indigent Inmates
Communication isn't cheap. Between the $25 background checks in state systems and the cost of email credits, staying in touch can be a financial burden. For inmates who cannot afford these services-known as indigent inmates-there are some safety nets, though they are limited.
In Arizona state prisons, indigent inmates can send physical mail at no cost. They must submit an "Inmate Request for Withdrawal - Internal" form to the mail and property officer, explicitly listing "indigent" as the reason. This allows them to send up to five letters every 30 days. While this doesn't solve the problem of instant messaging or phone calls, it ensures that the most vulnerable people aren't completely cut off from the world.
How long does it take for a contact to be approved?
Approval times vary wildly. In federal systems, it depends on how quickly the facility processes Form BPA1054. In state systems using online portals like Securus or GTL, the background check typically takes a few business days to a few weeks, depending on the jurisdiction.
Can I be removed from a prison contact list?
Yes. You can block contacts through the platform settings (like in CorrLinks) or contact the facility administration directly to request that your name be removed from the approved list.
What happens if I try to make a three-way call to a federal prison?
Three-way calling is strictly forbidden by the BOP. Doing so is considered a security violation and can lead to the inmate losing their phone privileges or facing other disciplinary sanctions.
Do I have to pay for a background check every year?
In the Arizona state system, the background check is conducted annually, but the $25 fee is generally only charged once.
Is my communication with a lawyer private over CorrLinks?
No. The BOP explicitly warns that electronic messages, even those to legal representatives, are monitored by staff and are not treated as privileged communications.
Next Steps for Setting Up Your List
If you are just starting this process, your first move should be to determine exactly which system the facility uses. Do not spend money on a general account until you know if they use Securus, GTL, or a BOP-specific system. If you are communicating with a federal inmate, ask them to confirm they have submitted Form BP-0934 and BPA1054 before you create your CorrLinks account.
For state prison contacts, gather your identification and be prepared for the background check fee. If you are experiencing financial hardship, encourage the inmate to look into indigent mail provisions to maintain a baseline of communication while you get the digital accounts sorted. Finally, keep a record of your application dates; if you haven't heard back in two weeks, contact the facility's counselor or mail room to ensure the paperwork didn't get lost in the shuffle.